Effective Date: October 15, 2026
1. Introduction and Company Information
This Privacy Policy explains how Dedry ("Dedry," "we," "us," or "our") collects, uses, discloses, stores, and protects personal information in connection with our website dedry.pro and our corporate video production services.
Dedry is a corporate-video-studio operating in Canada and is committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA") and applicable provincial privacy legislation.
Business name: Dedry
Address: 4420 72 Avenue SE, Calgary, AB T2C 2B5, Canada
Email: [email protected]
Phone: +1 (403) 782-9641
2. Data Collection and Processing
Dedry may collect personal information directly from you, automatically through our website, and from third parties where permitted by law. The types of information we may collect include:
- Identity and contact information: name, company name, job title, email address, phone number, mailing address, and preferred communication details.
- Project and service information: information you provide regarding video production inquiries, creative briefs, event details, scripts, brand assets, and project requirements.
- Communication information: messages, emails, call notes, consultation requests, and records of correspondence with Dedry.
- Billing and transaction information: invoicing details, payment records, and information necessary to complete and manage business transactions.
- Technical and usage information: IP address, browser type, device information, pages visited, time spent on pages, referral source, and website interaction data collected through cookies or similar technologies.
- Media content: photographs, video footage, audio recordings, testimonials, and other content created, supplied, or approved as part of our services.
We generally collect personal information directly from clients, prospects, website visitors, suppliers, and other individuals who interact with Dedry. In some cases, we may collect information from public sources, business partners, or platforms used to facilitate our services, such as scheduling, file transfer, analytics, or payment providers.
3. Purpose of Data Processing
Dedry processes personal information for the following purposes:
- to respond to inquiries and communicate with prospective and current clients;
- to provide, manage, and improve our corporate video production services;
- to prepare quotes, proposals, contracts, schedules, and invoices;
- to coordinate pre-production, production, and post-production activities;
- to deliver completed project files and maintain service records;
- to administer our website, monitor performance, and improve user experience;
- to market our services, subject to applicable consent and anti-spam requirements;
- to comply with legal, tax, accounting, regulatory, and contractual obligations;
- to protect the security, integrity, and availability of our systems and services;
- to establish, exercise, or defend legal claims.
4. Legal Basis for Processing
Where required under applicable privacy law, Dedry processes personal information on one or more of the following bases:
- Consent: where you have given consent for a specific purpose, including certain marketing communications and the use of cookies where required.
- Performance of a contract: where processing is necessary to enter into or perform a contract with you or your organization.
- Legitimate interests / reasonable purposes: where processing is necessary for business operations, service improvement, fraud prevention, and network or information security, provided such interests are not overridden by your rights and freedoms.
- Legal obligations: where processing is required to comply with applicable laws, regulations, court orders, tax rules, or other legal requirements.
- Vital interests or other lawful grounds: where necessary in rare circumstances to protect a person’s safety or as otherwise permitted by law.
Dedry may rely on implied consent in circumstances permitted under Canadian law, particularly where the information is reasonably expected to be used for the purpose for which it was collected.
5. Data Sharing and Third Parties
Dedry does not sell personal information. We may disclose personal information to third parties only as reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by law. These third parties may include:
- service providers assisting with website hosting, cloud storage, email delivery, analytics, scheduling, customer relationship management, file sharing, and IT support;
- payment processors, accounting providers, and financial institutions;
- subcontractors, freelancers, editors, camera operators, or production specialists engaged to support a project;
- professional advisors such as lawyers, accountants, auditors, and insurers;
- government authorities, law enforcement, regulators, or courts where disclosure is required or permitted by law;
- other parties in connection with a business transaction such as a merger, financing, or asset transfer, subject to appropriate confidentiality protections.
When we engage third-party service providers, we take reasonable contractual and organizational measures to require them to protect personal information and use it only for authorized purposes.
6. Data Transfer to Third Countries
Some of Dedry’s service providers or infrastructure partners may be located outside Canada, including in the United States or other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from countries outside Canada.
When personal information is transferred outside Canada, it may be subject to the laws of that jurisdiction and may be disclosed to foreign courts, law enforcement, or government authorities in accordance with those laws. Dedry uses contractual, technical, and organizational safeguards designed to protect personal information during such transfers, but no transmission or storage system can be guaranteed to be completely secure.
7. Storage Duration
Dedry retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal obligations, to resolve disputes, and to enforce agreements.
The retention period depends on the type of information and the context in which it is used. Examples include:
- Client and project records: retained for the duration of the project and for a reasonable period afterward for administration, warranty, audit, tax, and legal purposes;
- Billing and accounting records: retained for periods required by applicable tax and accounting laws;
- Marketing data: retained until you withdraw consent, unsubscribe, or request deletion where applicable;
- Website analytics data: retained for a reasonable period necessary for performance analysis and security monitoring.
When personal information is no longer required, Dedry will securely delete, anonymize, or destroy it in accordance with our retention practices and applicable law.
8. User Rights
Subject to applicable law, you may have the following rights regarding your personal information held by Dedry:
- Access: the right to request confirmation of whether we hold personal information about you and to receive a copy of that information.
- Rectification: the right to request correction of inaccurate or incomplete personal information.
- Erasure: the right to request deletion of personal information in certain circumstances, subject to legal retention obligations.
- Restriction: the right to request that processing of your personal information be limited in certain situations.
- Data portability: the right, where applicable, to receive personal information you provided to us in a structured, commonly used, machine-readable format and, where technically feasible, to have it transferred to another organization.
- Objection: the right to object to certain processing activities, including some forms of direct marketing where applicable.
To exercise your rights, please contact Dedry using the information provided in the Contact Information section below. We may need to verify your identity before responding to your request. In some cases, we may be unable to comply fully with a request where permitted or required by law.
9. Withdrawal of Consent
Where Dedry relies on your consent to process personal information, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. If you withdraw consent for certain processing activities, Dedry may no longer be able to provide some services, communications, or functionalities that depend on that information.
You may withdraw consent by contacting us at [email protected] or using any unsubscribe or opt-out mechanism provided in our communications, where applicable.
10. Right to Complain
If you have concerns about how Dedry handles your personal information, we encourage you to contact us first so that we may address your concern promptly.
You may also have the right to file a complaint with the relevant privacy regulator in Canada. Depending on the nature of your concern and your place of residence, this may include the Office of the Privacy Commissioner of Canada or a provincial privacy commissioner.
Before or after contacting a regulator, you may also contact Dedry using the details below so we can attempt to resolve the issue directly.
11. Data Security
Dedry implements reasonable physical, administrative, and technical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. These measures may include:
- access controls and role-based permissions;
- secure storage and encryption where appropriate;
- firewalls, malware protection, and system monitoring;
- confidentiality obligations for personnel and contractors;
- backups and recovery procedures;
- procedures for identifying, investigating, and responding to security incidents.
Although we take reasonable steps to protect personal information, no method of transmission over the internet or electronic storage is completely secure. You provide information to Dedry at your own risk, and we encourage you to use caution when transmitting information electronically.
12. Contact Information
If you have questions about this Privacy Policy, wish to exercise your rights, or would like more information about Dedry’s privacy practices, please contact us:
Dedry
4420 72 Avenue SE, Calgary, AB T2C 2B5, Canada
Email: [email protected]
Phone: +1 (403) 782-9641
Website: dedry.pro
13. Changes to Privacy Policy
Dedry may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will post the updated version on our website and update the effective date above.
Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes your acknowledgment of the updated terms, to the extent permitted by law. We encourage you to review this Privacy Policy periodically.
If you require this Privacy Policy in an alternative format or need assistance understanding it, please contact Dedry using the information above.